Terms and Conditions

1. Acceptance of Terms

• By visiting telosedu.org, creating an account, or using any part of our services (the "Services"), you agree to these Terms and to our Privacy Policy.
• If you do not agree, do not use the Services.
• You confirm that you are at least 18 years old and legally able to enter into a contract. If you are creating an account for a child, you do so as their parent, legal guardian, or authorized school representative, and you accept these Terms on their behalf and remain responsible for their use.
• If you accept these Terms for a school, company, or other organization, you confirm that you have authority to bind that organization.

2. Accounts

• You must give accurate and complete information when you register, and keep it up to date.
• You are responsible for keeping your password confidential and for all activity under your account.
• One account is for one household or classroom. Do not share login credentials outside that scope.
• Learner sign-ins ("seats"). A course purchase includes a set number of learner sign-ins, shown at checkout, and you may buy more. Each sign-in is for one child in your household or classroom. Seats are not transferable between accounts and may not be sold or shared outside the household or classroom that bought them.
• Tell us immediately at support@telosedu.org if you suspect unauthorized use of your account.
• We may refuse registration, or close or reclaim any account, at our reasonable discretion.

3. Purchases, Subscriptions, and Refunds

3.1 What we sell

• The Course — a one-time payment of $49.99, for the six-week course for ages 11–14. One purchase covers two learner sign-ins on your account; a third child needs a second purchase. It does not renew and there is nothing to cancel. Access does not expire; where we describe this as "lifetime," we mean for as long as we operate the Services, which is subject to Section 10.
• NOVA — an auto-renewing subscription of $17.00 per month, charged to your account and covering the whole account rather than a single learner.

3.2 Prices and taxes

• Prices are shown in U.S. dollars (USD). Where we are required to collect sales tax, it is calculated at checkout from the address you give and added to the amount you are charged. Either way, the full total is shown to you before you pay.
• The price you are shown at checkout is the price you pay. We will never charge you an amount you have not agreed to first.
• Price changes. We may change our prices. A change never affects a purchase already made. For NOVA, we will give you at least 30 days' notice by email before a new price applies to your subscription, and you may cancel before it takes effect.
• Promotional codes, where we offer them, apply only to the purchase they are used on, cannot be applied after the fact, have no cash value, and may be withdrawn or expire.

3.3 Payment processing

3.4 Renewal and cancellation of NOVA

• Your NOVA subscription renews automatically each month on the anniversary of your purchase and charges the payment method on file, until you cancel.
• You may cancel at any time, from the billing area of your account, in as few steps as it took to subscribe. No email, no phone call, no retention conversation.
• Cancelling stops the next charge. Your access continues until the end of the month you have already paid for, and then ends.
• If a payment fails, we may retry it and may suspend NOVA access until it succeeds.
• Deleting your account cancels any live subscription automatically.

3.5 Refunds

4. License to Use the Services

• Resell, sublicense, rent, or redistribute the materials.
• Use the materials to build a competing product or training program.
• Use the materials to train, fine-tune, or evaluate any machine learning or AI model.

5. Intellectual Property

• All content on the Site — including text, curriculum, lesson plans, worksheets, illustrations, characters, artwork, audio, video, software, source code, page designs, layout, the "Telos" name, and our logos — is owned by us or our licensors and is protected by copyright, trademark, and other laws.
• Nothing in these Terms transfers ownership to you. All rights not expressly granted are reserved.
• You may print or download materials only for your own permitted use under Section 4. You may not remove copyright or trademark notices.
• You may not copy, reproduce, publish, adapt, translate, distribute, publicly display, or create derivative works from our content without our prior written permission.
• Your content: you keep ownership of the work, answers, images, and messages you submit. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display that content solely to operate, secure, and improve the Services for you. This license ends when you delete the content or your account, except for backups kept for a limited period and content we must retain by law.
• Feedback you send us about the Services may be used freely by us without obligation or compensation.
• Copyright complaints: if you believe content on the Site infringes your copyright, send a DMCA notice to support@telosedu.org with the information required by 17 U.S.C. § 512(c)(3). We will respond appropriately, including removing content and terminating repeat infringers.

6. AI-Generated Content and Educational Disclaimer

• Parts of the Services use artificial intelligence to generate lessons, feedback, images, and conversation.
• AI output can be wrong, incomplete, biased, or unexpected. Always review AI-generated material before relying on it, and supervise children while they use AI features.
• The Services provide general educational content. They are not professional, medical, psychological, legal, or financial advice, and they are not a substitute for a qualified teacher, therapist, or licensed professional.
• We make no promise about any particular learning outcome, grade, test result, or academic placement.
• Do not enter personal or identifying information into AI prompts.

7. User Conduct

• Use the Services for any unlawful purpose or in violation of any law, regulation, or third-party right.
• Post or transmit content that is harassing, abusive, hateful, threatening, defamatory, obscene, sexually explicit, or harmful to minors.
• Send spam, chain messages, bulk unsolicited email, or unauthorized advertising through the Services.
• Scrape, crawl, harvest, or use bots, spiders, or automated tools to extract data or content from the Site, except for search-engine crawlers obeying our robots.txt.
• Copy, mirror, or archive substantial portions of the Site or course content.
• Use the Services or their output to train, fine-tune, benchmark, or evaluate any machine learning or AI model.
• Reverse engineer, decompile, or attempt to discover source code, except where that restriction is prohibited by law.
• Probe, scan, or test the vulnerability of our systems; bypass authentication, rate limits, paywalls, or access controls; or access accounts or data that are not yours.
• Upload viruses, malware, or any code intended to damage, disable, or overburden the Services.
• Interfere with the Services, place unreasonable load on our infrastructure, or launch denial-of-service attacks.
• Impersonate any person or misrepresent your affiliation with anyone.
• Share your account credentials, or resell access to the Services.

8. Third-Party Services and Links

9. Termination and Suspension

• By you: you may stop using the Services and delete your account at any time from your account settings or by emailing us.
• By us: we may suspend, restrict, or terminate your access — with or without notice — if you breach these Terms, if we suspect fraud or abuse, if required by law, or if we discontinue the Services.
• Where practical and lawful, we will give notice before terminating, and we will refund any prepaid, unused fees if we terminate for a reason other than your breach.
• Effect of termination: your license under Section 4 ends immediately, and you must stop using the materials. Sections 3.5, 5, 6, 9, 10, 11, 12, 13, 14, and 16 survive termination.

10. Availability and Changes to the Services

• The Services are provided on an "as available" basis. We do not promise uninterrupted or error-free operation.
• We may change, suspend, or discontinue any part of the Services, including features and course content, at any time.
• If we permanently discontinue NOVA, we will stop billing you and refund the unused part of the month you have paid for.
• If we permanently discontinue the Course, we will give you at least 30 days' notice, during which you may download the materials you are licensed to keep under Section 4. If we discontinue it within 12 months of your purchase, we will refund you in full. After 12 months, the one-time purchase has been performed and no refund is due — "lifetime" access is for the life of the Services, not a guarantee that we will operate them forever.
• We may perform maintenance that makes the Services temporarily unavailable.

11. Disclaimer of Warranties

12. Limitation of Liability

• We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, loss of educational opportunity, or business interruption — even if we were advised such damages were possible.
• We are not liable for site downtime, service interruptions, delays, data loss or corruption, transmission errors, unauthorized access to your account, or any failure caused by events beyond our reasonable control (including internet or hosting outages, power failures, natural disasters, labor disputes, war, or government action).
• Our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of (a) the amount you paid us in the twelve (12) months before the event giving rise to the claim, or (b) USD $100.

13. Indemnification

14. Governing Law and Dispute Resolution

• These Terms and any dispute arising from them are governed by the laws of the State of South Carolina and the applicable federal laws of the United States of America, without regard to conflict-of-law rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.
• Informal resolution first: before starting any formal proceeding, you agree to email support@telosedu.org with a description of the dispute and to try in good faith to resolve it for 30 days.
• Venue: if the dispute is not resolved informally, you and we agree to the exclusive jurisdiction of the state and federal courts located in Richland County, South Carolina, United States, and each party consents to personal jurisdiction there.
• If you are a consumer in the EEA or UK, nothing here removes the protection of mandatory consumer laws of your country of residence.

15. Where We Sell

• The free parts of the Services may be reached from anywhere, and you are welcome to use them, but we do not offer paid products outside the United States and do not direct our marketing outside it.
• If you are outside the United States, you use the Services on your own initiative and are responsible for complying with your own local law.
• If you buy from outside the United States despite the above, we may refund and cancel the purchase.
• We may begin selling in other countries later. If we do, we will update these Terms and our Privacy Policy first.

16. General Terms

• Entire agreement: these Terms, the Privacy Policy, and any purchase terms make up the whole agreement between you and us about the Services.
• Severability: if a provision is found unenforceable, the rest stays in effect and the unenforceable provision is limited to the minimum extent necessary.
• No waiver: our failure to enforce a right is not a waiver of that right.
• Assignment: you may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• No third-party beneficiaries: these Terms do not create rights for anyone other than you and us.
• Notices: we may send notices to your account email. You may send notices to support@telosedu.org.
• Headings are for convenience only and do not affect interpretation.
• Language: these Terms are written in English. Any translation is for convenience only; the English version governs.

17. Contact Us

• Email: support@telosedu.org
• Postal address: Telos, 2314 Santee Avenue, Columbia, South Carolina 29205, United States